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Hotel AR Isabel de Farnesio | Web Oficial | La Granja de San Ildefonso, Segovia

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Grupo AR Hoteles Legal Notice and Privacy Policy

1. Legal information

For the purposes of the provisions of Art. 10.1 of Law 34/2002 of July 11, on services of the information society and email, it is stated that the service provider is ALJAMIL, SA, operator of Hotel AR Los Arcos 4 *, Hotel AR Isabel de Farnesio 4 * and Hotel AR Parquesur 4 * and ALMERIMAR SA, operator of Hotel AR Almerimar 4 * and Hotel AR Golf Almerimar 5 * with registered office at Paseo de la Castellana, 140 5ª P. 28046 Madrid, Spain, telephone +34 91 590 28 60 and fax +34 91 590 28 61 and email eventos@arhoteles.com

The company Aljamil SA with the CIF: A-40018111 is registered in the Mercantile Registry of Madrid, Volume 13,827, Folio 140, section 8, Page M-226085. The company Almerimar SA with the CIF: A-28307916 is registered in the registry Madrid mercantile, volume 11.509, Folio 157, Section 8, page M-180719. In addition, we put at your disposal the following contact email so that you can send us your comments: eventos@arhoteles.com

2. Hiring

For the purposes of the provisions of Art. 27.a) of the LSSI, contracting through www.arhoteles.com will be carried out through the following steps:

Step 1: selection of the hotel on the main page using the search parameters, as well as the dates of stay.

Step 2: choosing the type of room, number of them, and number of people.

Step 3: selection of add-ons and additional services with sample of the final price. Insertion of both personal data related to the reservation, as well as the bank card used as a guarantee of the reservation, and acceptance of the general conditions of the reservation.

Step 4: verification of the reservation details.

Step 5: formalizing the reservation, sample confirmation page.

Step 6: Sending confirmation email of the reservation with details of the same.

GRUPO AR HOTELES will generate a comprehensive electronic document of the formalization of the reservation for its file, giving access and full knowledge of it to the client by sending an email with its content at the end of the reservation process.

After formalizing the reservation, the client is asked to review the content of the reservation in order to identify possible material errors in the data entry; To process its correction, call the corresponding hotel telephone number or send your comments through the forms that we make available to you at: https://www.arhoteles.com/en/contact providing the identification data of the reservation .

Our hiring procedure is offered in the following languages: Spanish and English.

To be able to change the language, go to the language drop-down at the top right of any page www.arhoteles.com

According to the specific conditions of the specific rates applied to the reservation, the payment of the same may be made (i) fully or partially in advance at the time the reservation is formalized, (ii) at the time that the client registers at the hotel and physically accesses the room (check-in), or (iii) the moment they leave the room (check-out). Payments can be made by credit card accepted at the establishment, and / or in cash using legal tender in the hotel's country.

The legal clause relating to the right of withdrawal will not apply to reservations made through www.arhoteles.com or the telephone reservation service, the particular conditions of the offer in terms of cancellation being in any case applicable. To make it effective, you must contact the hotel directly at the telephone number, postal address or email address indicated in the reservation confirmation message, providing the identification data of the reservation.

3. Industrial and intellectual property

All the contents included in this website, by way of example but not limited to, articles, texts, designs, photographs, images, logos, videos, audios, databases, the software and the website as a whole correspond to GRUPO AR HOTELES in its condition of owner of the domain and / or entity legitimized for its use by virtue of the granting of a third party license, for which its use is prohibited without express prior authorization.

The trademarks, trade names, logos and any other distinctive signs found on the web are the property of GRUPO AR HOTELES or this entity has the corresponding license of use for their insertion on the web.

All use and / or exploitation will require the prior authorization of GRUPO AR HOTELES. In the absence of express authorization, and without prejudice to the foregoing, the user is prohibited from reproducing, distributing, publicly communicating and transforming the contents and / or brands for commercial or profit-making purposes.

DATA PROTECTION AND PRIVACY POLICY GRUPO AR HOTELES

In compliance with current regulations on data protection, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (RGPD or GDPR); Organic Law 3/2018 of December 5, on the protection of personal data and guarantee of digital rights, we inform you that the Data Protection Policy and Privacy Policy of our company, regarding the processing of your personal data, is the next:

Responsible for the processing of personal data:

The person responsible for the processing of personal data is the natural or legal person, public authority, service or other body that, alone or together with others, determines the purposes and means of processing.

In this case, the data of the person responsible for the treatment are the following:

ALMERIMAR, SA operator of Hotel AR Almerimar and Hotel AR Golf Almerimar

CIF: A28307916

Postal Address: Paseo de la Castellana, 140 - 28046 Madrid

Telephone: 91 590 28 60

Email address: protecciondatos@arhoteles.com

ALJAMIL, SA operator of the Hotel AR Los Arcos, Hotel AR Isabel de Farnesio and Hotel AR Parquesur

CIF: A40018111

Postal Address: Paseo de la Castellana, 140 - 28046 Madrid

Telephone: 91 590 28 60

Email address: protecciondatos@arhoteles.com

The entities ALMERIMAR, SA and ALJAMIL SA, as responsible for the data and the website, in accordance with current legal regulations, and specifically, with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 regarding the protection of natural persons regarding the processing of personal data and the free circulation of these data (RGPD or GDPR), as well as by Law 34/2002, of July 11 , of Services of the Information Society and Electronic Commerce (LSSICE), we inform you that we have implemented adequate technical and organizational measures, according to the state of the art and the cost of its application with respect to the risks and the nature of the personal data processed, to guarantee and protect the confidentiality, integrity and availability of your personal data.

Personal information:

Personal data is any information about an identified or identifiable natural person ("the interested party"); An identifiable natural person shall be considered any person whose identity can be determined, directly or indirectly, in particular by means of an identifier, such as a name, an identification number, location data, an online identifier or one or more elements of identity. physical, physiological, genetic, psychic, economic, cultural or social of said person.

There is a wide variety of information that is considered personal data, for example, name, contact information, identification number, computer IP, etc.

To expand this information, you can consult the website of the Spanish Data Protection Agency (http://www.agpd.es) or that of the Catalan Authority for Protection of Dades (http://apdcat.gencat.cat/), among other.

Processing of personal data:

Treatment of personal data is considered any operation or set of operations carried out on personal data or sets of personal data, whether by automated procedures or not, such as collection, registration, organization, structuring, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, broadcast or any other form of enabling access, collation or interconnection, limitation, deletion or destruction of data.

Purpose of data processing:

For what purpose do we process your personal data?

The personal data provided by the interested parties will be used exclusively for the following purposes:

- Reservation, registration and contracting of products: Manage and execute the provision of the services and / or products contracted or requested by the interested parties, as well as the necessary steps to carry out the contractual relationship with the interested party, which includes informing, processing , manage, modify and any other operation that is necessary for the management of your reservation or purchase, as well as the subsequent billing and collection.

Analysis of uses can be carried out based on the history of purchases and reservations of the same interested party, without in any case making automated decisions that carry legal effects.

- Record book of travelers 'entries in hospitality establishments: Collect, manage and send the information established by current legal regulations regarding the record book of travelers' entries in hotel establishments.

- Queries: Attend, respond and follow the queries and requests made by the interested parties and / or provide information requested by the user.

- Access to the private area "my reservation": Manage the registration and allow access to the information that appears on the website regarding the status of your reservation, as well as the general administration of the account, which allows you to modify the data of the same , its maintenance, control, management or cancellation, in the event that you have registered as a user.

- Advertising of own products and services: Send commercial advertising communications (newsletters) related to our products and services by any means (email, postal mail or telephone), with promotions and discounts, invitations to events organized by the company, etc. In the event that the interested party has accepted and consented to the sending of commercial communications by registering and subscribing to the Newsletter.

- Completion of unfinished reservations: Contact the user by any means (email or telephone) in the event that the reservation has not been completed in order to know the reason why it has not been completed.

- Communicate changes in the privacy policy: Notify or communicate relevant changes in the data protection and privacy policy, legal notice or cookies or computer cookies policy.

- Statistics: Carry out market studies and statistics of our products and services, without in any case making decisions in an automated way.

The company informs you that it will not process your personal data for any other purpose except those included in this section, except in cases where there is a legal obligation or judicial requirement.

Your personal data will not be the subject of decisions based on automated treatments that carry legal effects for the interested party.

How long will we keep your personal data?

The personal data that you have provided us will be kept for the time necessary to carry out the requested or contracted service, and up to a maximum period of 5 years from the last confirmation by you of the existence of interest in us keeping your data. .

This is understood without prejudice to a possible longer conservation for the purposes of eventual compliance with legal obligations and for the exercise and monitoring of legal and judicial actions that may be relevant.

After the indicated deadlines, the personal data will be deleted.

Legitimation for the processing of your data

The legal basis for the processing of your personal data responds to the free and legitimate acceptance of the legal relationship by the user at the time of acceptance of this Policy for the protection of personal data and privacy.

Likewise, the legitimacy for the processing of your data for each of the purposes of the processing of personal data that have been previously identified is detailed below:

-Reservation, registration and contracting of products: The legal basis for the processing of your personal data is the contractual and, where appropriate, pre-contractual relationship established between the parties for the execution of the provision of the services and / or products contracted or requested. by the interested parties, and specifically, for the execution of the reservation of the services and products of our establishment that has been made, according to the terms and conditions that appear in the section of Contract Terms and Conditions, as well as the fulfillment of the obligations mercantile, fiscal and accounting that correspond. All this based on the provisions of article 6.1 sections a) and b) of the RGPD.

The refusal to provide the personal data requested for the reservation will therefore make it impossible to carry out the contract or the requested reservation. For more information about the contracting of our products and services, consult the section Conditions and Terms of Contract. Once the reservation is made, the interested party will receive a confirmation email with the reservation details.

-Book register of travelers' entries in hospitality establishments: The legal basis for the processing of your personal data is the legal obligation established in respect of the collection, management and referral to the competent security forces established in Organic Law 4/2015 , of March 30, Protection of Citizen Security and other development regulations. This is based on the provisions of article 6.1 section c) of the RGPD.

The refusal to provide the requested personal data will therefore make it impossible to stay at the establishment.

-Inquiries: The legal basis for the processing of your personal data is the possibility of responding to the queries freely raised by the interested parties. This treatment is carried out based on the provisions of article 6.1 sections a) and b) of the RGPD.

-Access to the private area "my reservation": In the event that the interested party has registered as a user to be able to access, consult, modify or cancel the status of "my reservations" from the web, the legal basis for the treatment of their data is the contractual or pre-contractual relationship between the parties and allow access to the information that appears on the website regarding the status of your reservation, as well as modify the data of the same or cancel it, in the case that it has occurred register as a user, as well as your acceptance and free and express consent to process your data. This treatment is lawful based on the provisions of article 6.1 sections a) and b) of the RGPD.

The refusal to provide the requested personal data will make it impossible to access said information from the website.

-Advertising of own products and services: If the interested party has checked the corresponding box to accept to receive commercial advertising communications (newsletters), the legal basis for sending advertising about products and services is the free and express consent of the interested party, which may withdraw at any time, without the withdrawal of consent for this purpose conditioning the execution of the room reservation contract, if applicable. This processing of personal data is based on the provisions of article 6.1 section a) of the RGPD.

The refusal to provide the requested personal data will therefore make it impossible to subscribe to the newsletter or receive commercial communications with information about our products or services.

We inform you that you have the right to withdraw your consent for this treatment at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. If you wish to withdraw your consent, see the section "Rights of the interested persons".

We inform you that you have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. If you wish to withdraw your consent, see the section "Rights of the interested persons".

-Finalization of unfinished reservations: The legitimacy to process the data in this case is the acceptance and express consent by the interested party of this treatment so that the company can contact the interested party in the event that a technical incident has occurred. at the time of booking or contracting. This processing of personal data is based on the provisions of article 6.1 section a) of the RGPD.

The refusal to provide the personal data requested for the reservation will therefore make it impossible to carry out and conclude the contract or reservation requested.

-Communicate changes in the privacy policy: The legitimacy to process personal data in this case is based on the convenience of communicating to the interested parties the changes that may occur in the privacy policy of the company, as well as in its free acceptance and consent for this treatment, based on the provisions of article 6.1 sections a) ib) of the RGPD.

-Statistics: The legitimacy to process data to carry out market studies and statistics of our products and services, without in any case making decisions in an automated manner with legal effects for the interested party, is the free acceptance and consent of the interested party for this treatment, based on the provisions of article 6.1 sections a) of the RGPD.

We inform you that you have the right to withdraw your consent for this treatment at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. If you wish to withdraw your consent, see the section "Rights of the interested persons".

Recipients of data assignments or transfers.

Your personal data will be communicated between the different operating companies of the AR Hoteles business group (ALMERIMAR, SA and ALJAMIL, SA) for purposes related to the processing of personal data of customers or users.

For the best fulfillment of the services that have been requested, we provide certain data to those in charge of the treatment with whom we have signed the corresponding data protection contracts. In these cases, the data provided is only those strictly necessary for the specific activity to be carried out. By way of example only, the services that can be contracted from data controllers are listed: IT service providers, security companies, tax, legal or legal advice, etc. The above relationship is provided by way of example and the company may use the services of companies belonging to other sectors of activity in order to provide quality services. Outside of these cases, no transfer or communication of data has been foreseen, either within or outside the EU.

Information will also be provided to third parties in the cases in which it is imperatively established by current regulations or when legally required (public administrations, courts and tribunals, security forces and bodies, tax agency, etc.)

Rights of the interested persons

We inform you that as an interested person you have the following rights:

-Right of access: anyone has the right to know and obtain information about the personal data that we process.

-Right of rectification: interested persons have the right to request the rectification, supplementation and / or correction of inaccurate, incorrect or incomplete data.

-Right to deletion (also known as "right to be forgotten"): interested persons, if they consider it appropriate, will have the right to request the deletion of personal data concerning them, among other reasons, when the data is no longer necessary for the purposes for which they were collected.

-Right of cancellation: interested parties can request the cancellation of their data.

-Right of opposition: interested parties may oppose the processing of their data for marketing purposes, including profiling, and in the rest of the cases established in article 21 of the RGPD. If requested, the company will stop processing the data, except for compelling legitimate reasons or to exercise or defend possible claims.

-Right of limitation in the treatment: in certain circumstances foreseen in article 18 RGPD the interested parties can request the limitation of the treatment of their data. In this case, we will only keep them to exercise or defend claims. Specifically, you have the right to limit the processing in cases where:

-the interested party challenges the accuracy of the personal data, for a period that allows the person in charge to verify the accuracy of the same;

-the treatment is illegal and the interested party opposes the deletion of personal data and requests instead the limitation of its use;

-the person in charge no longer needs the personal data for the purposes of the treatment, but the interested party needs them for the formulation, exercise or defense of claims;

-the interested party has opposed the treatment for reasons related to their particular situation that their personal data be subject to a treatment based on the fulfillment of a mission carried out in the public interest or in the exercise of public powers conferred on the person responsible for the treatment; i / or the treatment is necessary for the satisfaction of legitimate interests pursued by the person responsible for the treatment or by a third party, while it is verified if the legitimate reasons of the person responsible prevail over those of the interested party.

-Right to data portability: the interested parties have the right to obtain their personal data in a structured format of common use and mechanical reading, with the purpose that they can be transmitted to another person in charge, in the terms of article 20 of the RGPD.

-Right not to be the subject of automated individual decisions: the interested parties have the right not to be the subject of a decision based on the automated processing of their data that produces legal effects.

-Right to withdraw the consent given: the interested parties have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the legality of the treatment carried out before its withdrawal. To withdraw your consent regarding the sending of commercial communications of our products and services, see the section “How can you exercise your rights?”. You can also unsubscribe directly each time you receive a commercial communication by email.

Interested parties can obtain additional information about their rights on the website of the Spanish Data Protection Agency (http://www.agpd.es)

How can you exercise your rights?

You can exercise your rights by writing to the postal address Paseo de la Castellana, 140 - 5ªpl - 28046 Madrid or to the email protecciondatos@arhoteles.com, with the subject "Personal Data" attaching a photocopy of your identity document or any analogous means established in law.

What avenues of claim do you have?

If you consider that your rights have not been adequately addressed, the interested party has the right to file a claim with the Spanish Data Protection Agency or with any competent control authority.

Information processed. What categories of personal data do we process?

We ensure that the information we request is the minimum and necessary for the management of the purposes that appear in this Data Protection and Privacy Policy.

Our company can process the following categories of personal data:

-Identification data: name and surname, identification number, country, etc.

-Postal or electronic addresses and telephone number.

-Financial economic information, for the management of the reservation and subsequent billing and collection of the requested service.

-Data related to the products and services contracted (reserved hotels, frequency, length of stay, hotels reserved in advance, etc).

-Identification codes or keys, in the event that you have registered as a user in the "My reservation" section of the web.

-Navigation data on the website. For more information, see the section on Cookies or computer cookies.

Specially protected data or special categories of data are not processed.

The categories of interested parties of whom we process your personal data a priori are the people interested in the products and services of our company, as well as in the contracting or reservations of the same.

The interested party guarantees that the personal data they have provided are true and is responsible for communicating to the company any modification or error in them, thus responding to the veracity and accuracy of the data provided at all times.

In the event that the interested party intends to communicate personal data of third parties, they must have previously informed and obtained their consent, in accordance with our Data Protection and Privacy Policy. That is why, in the event that the user has entered personal data of a third party, he declares and guarantees that he has the consent of the third party for the communication of his data and subsequent treatment thereof by our company, as well as that he has previously informed the third party whose data you provide of the content of this Data Protection and Privacy Policy

Personal data that we collect automatically.

When the interested party visits our web pages we collect certain information automatically, even if in the end no reservation or contract is made. This information may include the IP address, the date and time our services were accessed, information about the hardware, software or internet browser you use, the selected language, among others.

This information makes it possible to improve the services and the user experience on the website, and to identify possible fraudulent uses and possible attacks on the website's security, as well as to compile statistics on the use and effectiveness of the website. Unless a fraudulent use or against the security of the web is detected, this data will not be kept. In no case will automated decisions be made with legal effects for the user based on this information.

For more information, see the section on Cookies or computer cookies.

Sending of communications

Whenever the interested party makes a reservation or contracts a service or product, an email will be sent in which the reservation or contracting confirmation will be communicated, with information about it. Likewise, we may contact the interested party in order to inform him of any modification or novelty related to it.

On the other hand, the company may send commercial communications related to the products or services it offers provided that it has expressly and specifically consented to it by validating the box provided for this purpose or by means of any expression of express consent in this regard.

The interested party may withdraw their consent to receive any type of commercial communication at any time by sending communication in the terms set out in the section "Rights of interested persons". Likewise, this possibility will be offered to the interested party also in each commercial communication received via email or sms.

Communication of data by minors

The services offered through the website are only available to persons of legal age. Therefore, those who do not comply with this condition should refrain from providing personal information on the website.

Links to third party websites

Our website may contain links to websites of third-party companies and entities. Given that we cannot be held responsible for the way in which these companies treat the protection of the privacy and personal data of their users, we advise them to carefully read the privacy policy statements of these web pages that are not owned by the company in relation to the use, processing and protection of personal data.

Social media

Our company uses social networks to publicize its services and products and share information and experiences with its users and followers.

Given that we cannot be held responsible for the way in which these companies treat the protection of privacy and personal data, and that each of them has its own policy on the matter, we advise you to carefully read the policy statements of privacy of each social network regarding the treatment they carry out with the personal data of their users, before using them.

Changes to the privacy policy

The company reserves the right to modify this Data Protection and Privacy Policy in accordance with the data processing carried out and with the applicable legislation at all times, of which it will duly inform on the website, for which it recommends to the interested party to review it periodically to be informed of how the company treats and protects their personal data.

Questions and doubts

If you have any doubts or questions about this privacy policy, please contact us by sending an email to protecciondatos@arhoteles.com with the subject "Privacy Policy".

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